Cornwall Electronic Repairs

Privacy Policy

Privacy Notice

Last updated: September 2026

Cornwall Electronic Repairs takes the privacy and security of personal information seriously.

This Privacy Notice outlines the personal information we gather, the purpose of its collection, our methods for usage and storage, and your rights concerning your data.

Who We Are

Cornwall Electronic Repairs provides electronic fault diagnosis, assessment and repair services for domestic, commercial, specialist and legacy electronic equipment.

Business name: Cornwall Electronic Repairs
Legal entity/trading name: Datadean Limited / Cornwall Electronic Repairs
Email: messages @ cornwallelectronicrepairs.co.uk
Telephone: 07802 356140 UK
Postal address: 60 Tinney Drive, Beechwood Parc, Truro, Cornwall, TR1 1AQ

Under United Kingdom data protection legislation, David Dawkins acts as the data controller responsible for the personal information outlined in this privacy notice.

Personal Information We Collect

Depending on how you contact us and the services you request, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Postal or delivery address
  • Company or organisation name
  • Details of equipment requiring assessment or repair
  • Manufacturer, model and serial numbers
  • Description of the reported fault
  • Photographs or documents you provide
  • Details of previous repair attempts
  • Correspondence between you and Cornwall Electronic Repairs
  • Repair authorisation and service records
  • Quotations and invoices
  • Payment and transaction information
  • Courier or delivery information
  • Technical information associated with website use where applicable

We aim to collect only the information reasonably required to deal with your enquiry or provide the requested service.

Why We Use Your Personal Information

We may use personal information to:

  • Respond to repair enquiries
  • Assess whether equipment is suitable for investigation
  • Contact you about your equipment
  • Prepare repair assessments and quotations
  • Obtain repair authorisation
  • Carry out diagnostic and repair services
  • Produce invoices and maintain accounting records
  • Arrange collection or return of equipment
  • Maintain appropriate repair and service records
  • Respond to complaints, warranty enquiries or subsequent questions
  • Meet legal, tax and regulatory obligations
  • Protect our legitimate business interests and establish, exercise or defend legal claims where necessary

We do not sell customer personal information.

Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for using personal information.

Depending upon the circumstances, we may rely on:

Contract

Where processing is necessary to take steps at your request before entering into a repair agreement, or to perform our obligations under an agreed repair service.

For example, we may need your contact details and details of the faulty equipment in order to assess your enquiry and communicate with you about a repair.

Legal Obligation

We may need to retain or process certain information to comply with accounting, taxation or other legal requirements.

Legitimate Interests

We may process your information when reasonably necessary to ensure the legitimate operation and protection of our business, provided that these interests are not overridden by your fundamental rights and freedoms.

Examples may include maintaining appropriate records of previous repairs, dealing with disputes and protecting against fraudulent or improper use of our services.

Consent

Whenever we rely specifically on your consent, we will ask you to provide it clearly, and you retain the right to withdraw that consent at any time.

Repair Enquiry Forms

When you submit a repair inquiry through our website, we use the information you provide to evaluate your request and keep you informed about your service status.

Submitting an enquiry does not itself create an obligation for Cornwall Electronic Repairs to accept the equipment for repair.

Please do not include unnecessary sensitive personal information in repair enquiry forms or uploaded documents.

Photographs and Uploaded Files

Customers may provide photographs of equipment, circuit boards, model labels or visible damage to assist with initial assessment.

These files will exclusively support purposes related to the inquiry, diagnosis, repair, or associated record-keeping, unless explicit separate permission is granted for any other use.

Sharing Your Information

We do not sell or rent personal information to third parties.

To facilitate business operations, necessary information may occasionally be shared with trusted service providers, including:

  • Website and hosting providers
  • Email service providers
  • Accounting or invoicing services
  • Payment processors
  • Postal and courier companies
  • Professional advisers
  • IT and security service providers

We will only share information that is strictly necessary for the intended purpose.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

International Data Transfers

Some technology or service providers may process information outside the United Kingdom.

Where applicable, appropriate safeguards will be implemented as required by UK data protection legislation.

Further information about relevant safeguards can be provided on request.

How Long We Keep Personal Information

We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, as well as to satisfy any applicable legal, accounting, warranty, and operational requirements.

Different types of information may therefore have different retention periods.

For example:

  • Unsuccessful or preliminary repair enquiries may be retained for a limited period in case the customer contacts us again.
  • Repair records may be retained for longer to provide a history of work undertaken and deal with subsequent warranty or technical enquiries.
  • Financial and accounting records may need to be retained for the period required by applicable tax and accounting legislation.

Outdated information is securely deleted or otherwise disposed of when no longer needed.

How We Protect Personal Information

We implement robust technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, loss, or destruction.

These measures may include access controls, password protection, system security, software updates, backups and appropriate handling of customer documentation.

No internet or electronic storage system can, however, be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the specific circumstances and the applicable lawful basis, UK data protection law may grant you several rights, including:

  • The right to be informed about how your personal information is used
  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing relies upon consent

Not every right applies in every circumstance.

To exercise a data protection right, please contact us using the details shown in this Privacy Notice.

Complaints

If you have concerns about how Cornwall Electronic Repairs uses your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available from the Information Commissioner’s Office at ico.org.uk.

Cookies and Website Analytics

Our website may use cookies or similar technologies for essential website functionality, security and, where enabled, analytics.

Whenever consent is required for non-essential cookies or similar technologies, visitors are provided with clear choices before any such technology is activated.

Further information should be provided in our Cookie Policy or cookie-management controls.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, website, technology or legal requirements.

The most up-to-date version, complete with its revision date, will always be published directly on this website.

Contact Us About Privacy

If you have any questions regarding this Privacy Notice or the handling of your personal information, please reach out to:

Cornwall Electronic Repairs
Email: messages @ cornwallelectronicrepairs.co.uk
Telephone: 07802 356140 UK